Vistara Circular

COVID -19 SUPREME COURT JUDGEMENT

DGCA has issued Circular no 4-/2020-IR dated 7th Oct 2020 about Refund on cancellation of Air Tickets during COVID-19 lock down based on recent Supreme Court Judgement.

  • Issuance during lockdown (i.e. between 25-Mar-2020 and 24-May-2020) for Travel during lockdown (i.e. between 25-Mar-2020 and 24-May-2020) - Domestic and International flights
    • Customers can opt for one complimentary Date/Flight change till 31-Mar-2021.
      • Travel Partners are advised to reissue the ticket through GDS without collecting change penalty. Only difference in fare and taxes (including GST), if any, shall be collected.
    • Customers can opt for one complimentary Sector/Name change till 31-Mar-2021.
      • Travel Partners are advised to first refund the old ticket through GDS without deducting cancellation penalty and then issue a new ticket with revised fare and taxes (including GST) that are applicable to the new routing.

Note:

  • GST shall not be refunded for tickets issued on/before 31-Mar-2020. ADMs may be issued in case of violation.
  • For all tickets where Sector/Name change has been made during a calendar month the Travel Partner shall by 10th of the following month provide a list in MS-Excel format indicating the Old (refunded) Ticket Number and their corresponding New Ticket Number. ADMs may be issued if tickets are found refunded but not appearing in the list.

 

  • Issuance any time before lockdown (i.e. on/before 24-Mar-2020) for Travel during lockdown (i.e. between 25-Mar-2020 and 24-May-2020) - Domestic and International flights
    • Customers can opt for one complimentary Date/Flight change till 31-Mar-2021.
      • Travel Partners are advised to reissue the ticket through GDS without collecting change penalty. Only difference in fare and taxes (including GST), if any, shall be collected.
    • Customers can opt for one complimentary Sector/Name change till 31-Mar-2021.
      • Travel Partners are advised to first refund the old ticket through GDS without deducting cancellation penalty and then issue a new ticket with revised fare and taxes (including GST) that are applicable to the new routing.

Note:

  • GST shall not be refunded for tickets issued on/before 31-Mar-2020. ADMs may be issued in case of violation.
  • For all tickets where Sector/Name change has been made during a calendar month the Travel Partner shall by 10th of the following month provide a list in MS-Excel format indicating the Old (refunded) Ticket Number and their corresponding New Ticket Number. ADMs may be issued if tickets are found refunded but not appearing in the list.

 

  • Issuance any time before lockdown (i.e. on/before 24-Mar-2020) for Travel on/after 25-May-2020 where Vistara flight is cancelled - Domestic and International flights
    • Customers can opt for one complimentary Date/Flight change till 31-Mar-2021.
      • Travel Partners are advised to reissue the ticket through GDS without collecting change penalty. Only difference in fare and taxes (including GST), if any, shall be collected.

 

  • Issuance and Travel on/after 18-Jun-2020 where Vistara flight is cancelled - Domestic flights
    • Customers can opt for a full refund within 14 days of Departure from the Travel Date.
      • Travel Partners are advised to refund the ticket through GDS without deducting cancellation penalty.
    • Customers can opt for one complimentary Date/Flight change till 31-Mar-2021.
      • Travel Partners are advised to reissue the ticket through GDS without collecting change penalty. Only difference in fare and taxes (including GST), if any, shall be collected.